Harakabet Responsible Gaming Policy in Kenya

Responsible Gambling Control Tools

Account-level controls can help reduce the amount of money or time spent gambling. The names and availability of individual features may change, so players should check the Responsible Gambling or Account Settings section for the current options.

• Deposit limits may cap how much can be added over a daily, weekly, or monthly period
• Betting or loss limits may restrict stakes or losses during a defined period
• Session reminders can show how long an account has been active
• Cooling-off tools may temporarily pause access to betting
• Self-exclusion blocks gambling access for a selected period under the applicable process

Setting Deposit & Betting Limits

Where limit controls are available, the usual process is to choose a period, enter an affordable amount, and confirm the setting. Lowering a limit may take effect quickly, while an increase may be delayed to reduce impulsive changes.

1. Sign in and open Account Settings.
2. Select Responsible Gambling, Limits, or the equivalent option.
3. Choose the type of control you want to apply.
4. Select the daily, weekly, monthly, or other available period.
5. Enter an amount that will not affect essential expenses.
6. Review the conditions, confirm the setting, and keep the confirmation.

If the account does not display a particular limit, ask official support what controls are currently available and whether a restriction can be applied manually.

Self-Exclusion & Account Pause Options

Self-exclusion is a formal request to block access to gambling for a defined period. Kenya’s Gambling Regulatory Authority states that its self-exclusion process typically covers periods from six months to five years and does not permit early exit before the selected period ends.

The regulator’s published process also states that identity verification is required and that excluded individuals are removed from marketing databases. A request can be initiated through the regulator’s offices or by contacting the support address listed on its official self-exclusion page.

Protection of Minors & Underage Gambling Prevention

Gambling accounts are intended only for adults who meet the applicable legal age. Operators may use phone verification, identity documents, payment-account checks, and other KYC procedures to confirm account details.

• Do not create or fund an account for anyone below the permitted age
• Keep identity documents, passwords, payment details, and PINs private
• Do not leave an active betting session open on a shared device
• Use device-level parental controls to restrict access to gambling websites and apps
• Contact the operator immediately if a minor has accessed an account

Responsible Gambling Support Resources in Kenya

Independent support can be useful when limits are no longer enough, gambling is affecting essential spending, debts are growing, or the player feels unable to stop. These services are separate from Harakabet customer support.

Support details can change. Confirm contact information on the organisation’s official website before sharing personal information or making any payment.

Asking for help is not an admission of failure. If gambling is affecting your finances, relationships, work, education, or mental health, reaching out today is a practical first step.